> ## Documentation Index
> Fetch the complete documentation index at: https://docs.revisory.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Solutions for common issues when using Revisory.

<Note>
  🇩🇪 [Auf Deutsch lesen](/de/hilfe/fehlerbehebung)
</Note>

Find solutions for the most common problems here.

## Login & account

### I'm not receiving the confirmation email

1. Check your spam folder
2. Make sure the email address is spelled correctly
3. Wait a few minutes – sometimes there are delays
4. Click "Resend" on the confirmation page

### My password reset isn't working

* The reset link is only valid for 1 hour
* Request a new link
* Use the most recent link if you requested multiple

### OAuth login fails

* Make sure cookies are enabled
* Try a private browser window
* Check if you're signed in to Google/GitHub

## Documents

### My document is stuck on "Processing"

Processing can take several minutes depending on file size. If the status doesn't change after 5 minutes:

1. Delete the document
2. Upload it again
3. Make sure the format is supported

### Text extraction is incomplete

For scanned PDFs or documents with complex layouts, extraction may be affected:

* Use text-based PDFs when possible
* For scanned documents: Use higher scan quality
* Alternative: Enter text manually in the editor

### Upload keeps failing

* Check your internet connection
* Maximum file size is 10 MB
* Try a different browser

## Analyses

### The analysis won't start

* Make sure at least one document is assigned
* All assigned documents must have "Ready" status
* Check if you have enough credits

### The results seem wrong to me

Result quality depends heavily on evaluation steps:

* Formulate criteria more precisely and concretely
* Define clear scoring schemes
* Use examples in criteria descriptions

### The analysis takes very long

Duration depends on the number of documents and steps. For extensive analyses:

* Split the analysis into smaller units
* Analyze fewer documents at once

## General

### The page won't load

1. Refresh the page (Ctrl/Cmd + R)
2. Clear browser cache
3. Try a different browser
4. Check [status.revisory.ai](https://status.revisory.ai) for known issues

### I can't access my organization

* You may have been removed – contact an admin
* Check if you're signed in to the correct organization
* With multiple organizations: Switch using the dropdown in the top left

## Contacting support

If these solutions don't help:

* Email: [support@revisory.ai](mailto:support@revisory.ai)
* Describe the problem as precisely as possible
* Include screenshots if helpful