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Find solutions for the most common problems here.
Login & account
I’m not receiving the confirmation email
- Check your spam folder
- Make sure the email address is spelled correctly
- Wait a few minutes – sometimes there are delays
- Click “Resend” on the confirmation page
My password reset isn’t working
- The reset link is only valid for 1 hour
- Request a new link
- Use the most recent link if you requested multiple
OAuth login fails
- Make sure cookies are enabled
- Try a private browser window
- Check if you’re signed in to Google/GitHub
Documents
My document is stuck on “Processing”
Processing can take several minutes depending on file size. If the status doesn’t change after 5 minutes:
- Delete the document
- Upload it again
- Make sure the format is supported
For scanned PDFs or documents with complex layouts, extraction may be affected:
- Use text-based PDFs when possible
- For scanned documents: Use higher scan quality
- Alternative: Enter text manually in the editor
Upload keeps failing
- Check your internet connection
- Maximum file size is 10 MB
- Try a different browser
Analyses
The analysis won’t start
- Make sure at least one document is assigned
- All assigned documents must have “Ready” status
- Check if you have enough credits
The results seem wrong to me
Result quality depends heavily on evaluation steps:
- Formulate criteria more precisely and concretely
- Define clear scoring schemes
- Use examples in criteria descriptions
The analysis takes very long
Duration depends on the number of documents and steps. For extensive analyses:
- Split the analysis into smaller units
- Analyze fewer documents at once
General
The page won’t load
- Refresh the page (Ctrl/Cmd + R)
- Clear browser cache
- Try a different browser
- Check status.revisory.ai for known issues
I can’t access my organization
- You may have been removed – contact an admin
- Check if you’re signed in to the correct organization
- With multiple organizations: Switch using the dropdown in the top left
If these solutions don’t help:
- Email: [email protected]
- Describe the problem as precisely as possible
- Include screenshots if helpful
